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OFFICE POLICIES

At Dental by Highpark, we believe that clarity is the key to a good and respectful relationship. In an effort to ensure your dental appointment is as pleasant and predictable as possible, we would like to give you an overview of our office policies. Please feel free to call us at (416) 901-7293 with any questions you may have.

Insurance

Due to the new policy that few dental insurances have, we are not always able to access any specific information from your insurance company regarding your dental plan. It is your responsibility to know the parameters of your coverage, such as annual maximums, frequencies, renewal dates, and any other limitations. We extend the courtesy to send your insurance claim in for you.

Appointment

Confirming Appointments

Please understand that it is your responsibility to keep track of your appointments. As a courtesy, we make a confirmation calls or emails 1 week prior to dentist and hygiene appointments. As well, we send a courtesy reminder the day before for all appointments. Although we will make every effort to contact you prior to any appointment, it is ultimately your responsibility to ensure that you will be at your appointment, unless other arrangements have been made in advance with our office.

Cancellations

Due to a continuous high demand in prime appointment times, we require at least 24 hours notice per appointment should you need to reschedule or cancel your appointment. Because we value your time, we do not double book our clients. As such, your appointment is valuable time that the doctor has reserved specifically for you. In any case where insufficient notice is given a $30.00 missed appointment fee may be charged to you, or we may require you to prepay to reserve your next appointment.

Arriving Late

At Dental by Highpark, we place high importance on our patients’ time, and strive to run on time for all appointments. Because of this, our office is maintained on a tight schedule, and arriving late for an appointment may result in us not being able to start or complete treatment in the remaining amount of time. To provide you with proper dental care, it may be necessary to reschedule your appointment.

Digital X-rays

We use only digital x-ray equipment. These x-rays emit very low levels of radiation, much lower than traditional x-rays of the past.

At Dental by Highpark, our goal is for you to have a pleasant experience in our office. We strive to serve you to the best of our ability in helping you attain a high level of overall oral health.

If you have any questions about any of these policies, please do not hesitate to call us at (416) 901-7293, or email us at dental@higherliving.ca

DENTAL BY HIGHPARK

Customer Service: 416-546-8880
407 Keele Street, Toronto, ON, M6P 2K9
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